FAQ and MEMBERSHIP INFO
Q: I am wondering when will I get my membership card so I can call in a travel
A: You will receive your membership information after Travel Services receives
your membership paperwork from your distributor. This process may take 10-14
days from the date of your purchase.
Q: What does my membership entitle me to? Also, are there any guidelines I can
A: Your membership includes many wonderful perks and facets of savings! You can
consult your Acknowledgement and Bylaws form that accompanies your membership
materials. You signed and initialed this form as a part of opening a new
membership. It extensively details the many facets of your membership. You may
also check out your Certificate of Membership for additional information on
Q: Can I book my trip on the website, or should I call in to your office and
speak with a travel planner?
A: Always call our travel planners for your travel needs, except for online
condos. Prices change constantly and in order to get the very best prices for
our members, we ask that they allow our agents to search for them. For condos,
you may search our website for properties and book online. If you don't find
what you're looking for, you may also call in and place a special request with
our travel planners.
Q: I have heard that my membership entitles me to after travel bonuses. What
does this mean?
A: Members are entitled to after travel bonuses when applicable. These bonuses
are entirely based on commissionable bookings that our members make. After travel cash bonuses are distributed back to our members 60-90 days after they have
traveled. Please note that all information pertaining to after travel bonuses will only be
discussed with the primary account holders. Additionally, any trips you have us
book for other guests will also entitle you to receive their after travel bonus.
Q: I need to book a vehicle. Can I expect discounts on RV rentals, cars,
A: Please note that there are only minimal savings on vehicle rentals. These
savings are more extensively addressed in your Acknowledgement and Bylaws form.
Q: I received membership materials in the mail. What is all of this stuff?
A: Your membership kit includes three different cards, your club membership
card, Access card, and a Travel Services VIP concierge service card. Use your
membership card information when logging into our website or calling into our
office. Your Access card provides you with many discounts on food, health and
beauty aids, lodging, etc. For recreational activities, skiing and golf, your
Access card is accompanied by the glove box-sized directories in your kit. Your
concierge card entitles you to 30 free minutes of personal concierge phone
assistance. After your first 30 minutes, you may continue the service by
purchasing additional minutes.
Q: Where will I see the biggest savings in my travels?
A: Condos, cruises and vacation packages always yield the highest amounts of
Q: What is the “Specials Deals” link I see on your website?
A: Specials consist of four different categories: Condos, Cruises, Hotels, International Packages and Vacation Packages. Specials have specific departure
points, locations and dates that must be adhered to if you wish to access them.
Specials cannot be modified except add-on airfares which will add additional
expense to the trip.
Q: My Certificate of Membership states that the club offers hotels at up to 65%
off, yet the Acknowledgement and Bylaws states that the savings on hotels can be
"minimal, if any”. What does this mean?
A: The "up to 65%" discounts are based upon "rack" or standard room rates that
hotels might charge a walk in client. Services like Hotels.com, Travelocity,
Priceline.com and Expedia often purchase billions of dollars of room nights in
advance giving them a huge price discount advantage. These sites have become
extremely popular and well publicized among consumers, thereby becoming another
pricing standard other than "rack" rates. We can often give our members an after travel bonus of whatever commissions those sites pay (typically 4% to 5 %), if our agents
make the booking.
Q: How do I access the Weekly Newsletter?
A: We email you the link to our newsletter weekly. It is broken down into travel
specials in four main categories: Condos, Cruises, Vacation Packages and Mini
Vacations, in addition to other lodging choices such as Rustic Cabins. If you are not receiving your newsletter link, please check your spam
blocker to enable the link to come through.
Q: I have a timeshare that I wanted to get rid of when I bought my
membership from my distributor. Who is a reliable source for me to rely on to
sell it? How much can I expect to get for it?
A: The club never involves itself in taking over or reselling timeshares.
Also, we have found no reliable companies to perform on the promise to resell
timeshares. There are many alleged resale companies that promise to resell if
you pay them a "listing", "advertising" or "appraisal fee", but this fee usually
amounts to hundreds of dollars. They seldom, if ever perform. The best ways we
have seen to sell timeshares are on eBay, to a private party, or back to the
developer where you originally purchased. Please bear in mind that unless you
have a timeshare at a very exclusive property for a premium time of year, you
can generally expect to receive approximately 25% of your original purchase
price back. If you decide to give your timeshare away to another party or resell
it, be sure that the deed or trust documents have been registered in the new
owner's name. Otherwise, you will continue to be liable for maintenance fees on
the timeshare or vacation interval.
Q: Does the club sell its services to companies like Priceline.com,
Travelocity, Expedia, Hotels.com, etc.?
A: The club only provides services to its private member base consisting of
families and affinity groups.
Q: I need to cancel my membership. Do I contact Travel Services to do this?
A: You would need to contact the office where you purchased your membership (the
distributor). Travel Services does not receive any monies paid to the
distributor to open a membership, therefore, we can’t cancel your membership.
Q: What do I need to know about…
Airfare – Quoting time is same day to 48 hours. There are no discounts
available on airfare, so the prices we obtain reflect the very best prices that
are available at the time of booking. Our quotes reflect all applicable taxes,
fees, etc. We never charge any booking fees for your airfare quote.
Cruises – Quoting time is approx 7 days. Our cruise quotes reflect all
applicable taxes, fees, etc. Additionally, both www.travelservicesdeals.com and
our “specials” link contain additional cruise deals and information.
Members are entitled to after travel bonuses on cruises subject to the amount of commission
paid to Travel Services for booking.
Condos – Quoting time is approx 2-6 weeks for special requests. You may also
book at any time on our website. We price our condos through private vendors and
large companies alike, so price quotes may require more time to complete. Condos
are subject to availability. Please note that condo rentals run by the week,
typically Saturday to Saturday. Private properties offer limited discounts as
the owners do not handle a large number of properties. Please note that any
discounts you may receive on condo properties will be up to 75% off the rack or
standard rate. Again, our quotes include any and all taxes, fees, etc.
Condo Hot Weeks – Booking time is approx 48-72 hours. All condo hot weeks
that are available are listed on the website. Check the “specials” link and
click on “condos”. As new weeks become available, we will add them to the
specials page. All weeks listed on the specials page are applicable only to the
Hotel Properties – Quoting time is approx 72 hours. For exact property
requests, we make every attempt to provide quotes within 72 hours. If your
travel dates are immediate, we will accommodate that request and quote as soon
as we possibly can. Please note that the discounts available on hotel properties
are up to 65% off the rack or standard rate and are subject to availability.
Budget hotels and “mom and pop” type properties typically do not offer discounts
or pay commissions of any kind. Therefore, our quotes for these types of
properties are typically “as is”.
Tours – Quoting time is approx 7 days. For your basic tour requests, we will
keep you updated along the way and make every effort to provide you with a price
quote within 7 days. For more customized tour itineraries, price quoting will be
dependant upon the type of request and amenities specified. Please be aware that
our tour vendors do not make their inventories available more than six months
prior to specified travel dates.
Remember! Deep discounts on properties are typically directly related to the
quality of the property. “Cheap” is not always the best value.”